Refund policy
At Next Level Supplies, we strive to provide high-quality products and services to our customers in the trades industry. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below:
1. Eligibility for Refunds:
- Refunds can be requested within 30 days of the original purchase date.
- Items must be in their original condition, unused, and in the original packaging.
- Custom orders or special requests cannot be refunded.
2. Refund Process
- To initiate a refund, please contact our customer service team at nextlevelsupplies@gmail.com or call us at 1-833.NEXTLV7
- Provide your order number and a brief description of the reason for the refund.
- Our team will review your request and provide you with instructions on how to return the product.
3. Return Shipping:
- Customers are responsible for shipping costs associated with returning items for a refund, unless the return is due to our error (e.g., wrong item sent, defective product).
- It’s recommended to use a trackable shipping service or purchase shipping insurance for returns over $35.
4. Refund Timeline:
- Once the returned item is received and inspected, we will notify you about the status of your refund.
- Approved refunds will be processed to the original payment method within 5-10 business days.
5. Exceptions:
Certain items, such as discounted items, opened products, may not be eligible for a refund.
6. Contact Us:
For any questions regarding our refund policy or to start the refund process, please contact us at:
- Email: nextlevelsupplies@gmail.com
- Phone: 1-833.NEXTLV7
We appreciate your business and are committed to ensuring your satisfaction. Thank you for choosing Next Level Supplies for your supply needs in the trades!